FAQ’s

What can I expect at a Down to Earth event?

Arriving guests are welcomed to the location and shown to the greeting area where guests mingle and enjoy a welcome drink.  After all guests have arrived, there may be an introductory talk and at times, we may arrange a guided tour of the farm or place of interest.  Guests are then seated at our communal feast table for a meal created by our team in our beautiful mobile kitchen.  From time to time, we may even invite other producers who supplied ingredients for the menu to chat about their produce.    The meal is served family style on platters to be shared amongst the guests to encourage interaction and conversation.

 

How do I get invited to the event?

In order to receive an invitation to our feasts, you must be a subscriber on our database.  All subscribers will be the first to receive the invitation to the event by way of email.  Once all subscribers have been sent the invitation, we then post invitations on social media platforms.

 

How do I make a reservation?

Click here to go to our online booking system where payments can be made directly via bank credit or debit card or EFT.   Seats are secured on payment only and reservations are not confirmed without payment.

 

What is the price per person and what is included in that price?

Feast tickets for 2017 will range between R 650.00 – R700.00 which includes a welcome drink, four course meal, cordials and craft beer on tap.  A limited selection of other refreshments are available at the event.  When you make your booking, you can load up your ticket to include refreshments or you can use Snapscan or bank card at the event.  Please note we are cashless and therefore won’t accept cash on the day.

 

What about staff tips?

Our staff work extremely hard to make your day out with us run smoothly.   You are more than welcome to tip staff but we ask that the tipping go into a joint tip collection to share amongst the staff evenly.  We will send a hat or something around for a communal tip.  We thank you for this.

 

How many people can attend the an event?

Down to Earth currently offers feasts that seat up to 138 people and will be looking at gearing up toward larger groups in the future.

 

Do you take reservations for larger parties?

Once your reservation is paid, your seats are confirmed.  We compile a table setting plan and your booking will have all guests seated together.  Please let us know if you would like another booking (under another name), seated with you.

 

Can you accommodate persons with dietary restrictions such as vegetarians, vegans or people with food allergies?

Most meals will be served family-style and everyone dines at the same table.  While accommodating vegetarians will sometimes be a possibility, this is not an appropriate event for vegans or persons with other dietary restrictions such as food allergies & intolerances.  Some events will be hosted on meat producing farms and in these cases it will be very difficult to accommodate vegetarian guests.  When receiving the invitation and/or making the booking please be sure to enquire about any concerns you may have as it is very difficult to accommodate you on the day due to logistical reasons.  Please note, we keep the menu secret until the day of the event.

 

When will I receive directions to the farm and other important information about the event?

We will send out invitations to all our registered members as soon as a venue and a date has been confirmed.   The invitation will link you to our online booking system.   All confirmed guests will receive the necessary details within the week prior to feast.  This will include some interesting information about the farm, directions to the farm as well as some helpful hints on farm attire.  We keep the menu secret until the day of the event.

 

Does Down to Earth host private events?

Yes, we are definitely open to catering for private events and will provide a separate section on our website in the near future that will allow you to make these bookings with special assistance from our side.

 

Do you accommodate children at the events?

Our events are geared towards adults and regret that children under 14 years old are not permitted.

 

What if I have tickets but I can’t attend the event?

Due to the nature of our events, no refunds will be given for cancellations, however reservations are transferable.  If you cannot attend the event and you wish to transfer your tickets, kindly contact us with new guest information prior to the event.  You may advertise your tickets on our Facebook page if you so wish.  Please note, we do not get involved in resale of tickets.

 

What is the duration of a feast?

Guests are invited to arrive at 12.00pm on the day and we aim to have all seated by 1.00pm.  Timing is also dependent on the seasons.  Most of the roads to the farms and locations could be gravel or a little more tricky to travel, so we do not wish to keep our guests after sunset.  The length of each event is four to five hours.

 

What if it rains?

Predicting rain and weather conditions appears to be a tricky science.  In the event of rain, we will arrange for tenting, greenhouse, barn or other indoor location for the table.  Whilst we try our best to locate this on or very near the original venue, this may not always be possible.  We may have to relocate the feast to a venue where covered settings are available.  We monitor the weather in the week of the feast and will make a decision on the evening before if we really believe the likelihood of being rained out is great.  Should we need to relocate or postpone, you will be notified the evening before or else on the morning of the feast.  Please keep an eye on your email and mobile phone.

 

Any specific dress code?

Feasts are held in unconventional and mostly natural spaces like farms, riversides, hillsides, etc., and hence the terrain will be uneven, dusty, and possibly muddy so please wear suitable shoes.  You may need to hop over a stream, cross a rustic bridge or walk a little distance so keep this in mind.  We suggest that you dress casually, but most importantly we urge you to dress comfortably.  Feasts will be held during all seasons so wear or bring appropriate clothing layers to keep you comfortable.  Always bring sunscreen, sunglasses and hats as we cannot always guarantee shading the entire event as we rely on trees.  During colder seasons do bring along sweaters, jackets and a blanket if you are sensitive to the wind and the cold.  Also, given the season, time of day and our various locations, it can’t hurt to pack some insect repellent – just in case.

 

I have a great idea for an event location. How can I let you know?
Please email info@downtoearth.travel …we would love any suggestions for new locations.  Thank you for reaching out!